Most standard units are kept in stock and will ship in 1-2 business days pending order fraud screening and processing, custom configurations including integrated broadband and integrated options (IE backlit keyboard or GPS) are considered special orders and will delay delivery in most cases. Some accessories, especially accessories for discontinued models of Toughbooks may not be readily available to ship and could take some time to get. We make every effort to update you on the status of your order as soon as your order is received. In the case where you must have the order right away, please email us to confirm your item is in stock and ready to ship.

Credit Card Billing Laptops
Your credit card will typically be billed the day your order is received if your laptop is in stock and ready to ship, credit card billing for custom configured laptops will always happen once we place the order with Panasonic and they have accepted the order (usually the same day). Once the card has been charged and the order has been accepted by Panasonic Custom Configured laptops cannot be refunded or canceled.

Credit Card Billing Accessories
If you place an order for an accessory that we don't have in stock, it is our policy not to bill the card until the item is ready to ship and we will make every effort to give you up to date ETAs on all orders, we rely on Panasonic for this information and ETS or ETAs are just estimates not a guarantee of shipment or delivery.

PayPal
PayPal orders are billed instantly despite stock, if you order an accessory that isn't readily available and pay through Paypal and wish to cancel we will need to refund you and this will take 1-2 business days, if you place an order for a configured laptop and pay with PayPal it isn't refundable once it has been paid.

Check/Money Orders
Check/Money Orders will be processed when the payment clears at the discretion of our accounting department, you can email or call any time to check the status of orders and billing.

Purchase Orders
If you are a government, school or large/enterprise/fortune 500 company you can fax purchase orders to 952-882-9889.